Our main source of customer feedback is from our customer satisfaction survey, carried out by telephone by an independent company on a monthly basis. The feedback is reported back to us every other month, and the comments are followed up when required.
We carry out one-off consultations for specific projects throughout the year to help us understand the views and feelings of our customers.
The latest consultations were on:
- The new website design
- The design of the MyRaven customer portal.
There are currently no customer consultations. Watch this space!
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