Damp, mould and preventing condensation in your home – find out more

We want to hear your feedback about your experience of Raven – whether it’s members of our team who have gone above and beyond, services that are working well for you, how you’re getting on with MyRaven or where you think we’ve not quite got it right.

Ways to contact us:

Take me to MyRaven
Telephone: 0300 123 3399
Facebook messenger: RavenHousingTrust
Email: raven@ravenht.org.uk
Address: Raven House, 29 Linkfield Lane, Redhill, Surrey, RH1 1SS

Complaints are a positive and valuable way to help us identify where we can make improvements to our services.

Make a complaint

Our main source of customer feedback is from our customer satisfaction survey, carried out by telephone by an independent company on a monthly basis. The feedback is reported back to us every other month, and the comments are followed up when required.

We carry out one-off consultations for specific projects throughout the year to help us understand the views and feelings of our customers.

The latest consultations were on:

  • Strategy consultation
  • Cost of living
  • Updates on Noise & Hate Crime Policy

There are currently no customer consultations. Watch this space!

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