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Our main source of customer feedback is from our customer satisfaction survey, carried out by telephone by an independent company on a monthly basis. The feedback is reported back to us every other month, and the comments are followed up when required.

We carry out one-off consultations for specific projects throughout the year to help us understand the views and feelings of our customers.

The latest consultations were on:

  • The new website design
  • The design of the MyRaven customer portal.

There are currently no customer consultations. Watch this space!





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