Managing your Money

Managing your money - help and advice

From time to time we can all struggle with juggling our finances. If you are struggling, then our Moneywise team may be able to help you to maximise your income and suggest ways in which you might be able to reduce your expenditure.

Our Moneywise team can help you with:

  • Applying for benefits that you might be entitled to
  • Challenging decisions about benefits that are wrong
  • Applying for grants – including grants to help you pay utility bills
  • Understanding your spending and suggesting ways to reduce your expenditure
  • Comparing your current utility providers with a range of others to see if you could get a better deal
  • Opening a bank account
  • Accessing other organisations that might be able to help you

You can contact the Moneywise Team on 0300 123 3399 or


Moneywise Outreach - Thursdays 10:00am - 13:00pm

Do you need help with checking what benefits you are entitled to? Applying for benefits? Budgeting or debt advice?

On Thursday from 10:00am - 13:00pm we run a Moneywise Outreach session at the Merstham Community Hub on Portland Drive. No need to book - just drop in and see us.


Budgeting help

Whether you are good with money or not, it can sometimes be helpful to work out what money you have coming in and what you have going out. Some people find it easier to keep track of their money by making a list of what comes in and goes out over a month period.

The Money Advice Service have a useful budget calculator on their website. If you are more traditional, you can do the same thing but using a pen and paper to write your list.

If you have more money going out than you would like, there are ways of reducing how much you spend. You may be able to find cheaper deals on your utilities like gas, electricity, telephone, mobile phone or TV package. We've pulled together some money saving tips for you.

Whether you pay your water charges to Raven, or not, you may be entitled to a reduction in your water bills if you are on a low income. Discounted water schemes are offered by water companies like SES Water, Southern Water, and Thames Water.


Debt advice

If you are faced with overwhelming debt, then Moneywise can help you look at your options for dealing with your debts. They can also assist you with negotiating with your creditors and are licenced by the FCA to provide debt advice (FRN 631440).

You may prefer to contact Reigate and Banstead Citizens Advice Bureau on 0344 411 1444 or Community Debt Advice based in Redhill on 01737 877 558. These are free, independent, confidential advice services regulated by the Financial Conduct Authority. You may also choose to get advice from other Advice Agencies, or a Citizens Advice nearer to you by calling the National Debtline on 0808 808 4000.


Some items of expenditure should be prioritised over others. This is because of the consequences for not paying them:


Type of debt

What could happen if you don’t pay

Rent, mortgage or service charges

Could lose home

Council tax

Could have money taken from wages or benefits, bailiffs could seize possessions, could go to prison

TV licence

Could have money taken from wages or benefits, bailiffs could seize possessions, could go to prison

Electricity or gas

Supply could be cut off

Magistrates court fine

Could go to prison

Water bills


Catalogues, credit cards, overdrafts, personal loans, store cards etc

Could be sued in the count court, likely to affect credit rating


If you are struggling to pay your rent then you should contact your Raven Income Officer on 0300 123 3399 or email