Digital Skills - how will getting online benefit me?


Did you know that you could save around £560.00 a year simply from being online?

Getting online will also let you:

  • Keep in touch with friends and family online
  • Learn how to use email, write a letter or create a presentation
  • Share your photos
  • Look for and apply for jobs online
  • Use online services (such as paying your rent, online banking or applying for benefits)


Do you need help getting online?


Free computer loans

We can loan you a 21” Apple Mac Computer to use with our Employment web-based search tool to help you find employment. During the loan period we can support you with CV writing and employment advice. During the last year we have supported 14 families to find employment which has been life changing.


Apple Mac Computer loan to help your family develop social media skills and get online with your local school.

We are loaning equipment to families on a low income to help them engage with social media and completing school work. We will loan you equipment for up to 12 months.


Microsoft Office Word & Excel Training

As part of our programme to improve residents’ digital skills, we’re offering free courses in Microsoft Word and Excel at each of our Community Hubs over the next six months.

Each course consists of four sessions, lasting two hours, and there’s also a commitment to do some ‘homework’ in between to maximise learning.


Are you paying too much to your energy provider? We can help!

We can come to your home and do an energy saving comparison, during the last year we have saved households on average £37 a month. One gentleman we supported recently we have saved £1700 by change his energy provider and seeking better mobile phone and Wi-Fi offers. Every week we are looking for new low cost broadband deals you can call Steve or Tricia on 0300 123 3399 and ask for advice.


Do you need to move house?

We can come to your home to help you sign up to the Reigate and Banstead Housing register. We can also set up a Homeswapper account for you and will manage it on your behalf is you do not have a computer or broadband.


Just wanting to improve your online skills?

We are running a programme to help our residents and the local community get online by developing and supporting our volunteer digital champions.

Digital champions are people who can help others use the internet; it is a sustainable and cost-effective way to improve digital skills among residents - a major challenge facing all housing providers in light of the Government’s Welfare Reform.


Digital success stories

Read Pauline's story about how we helped her get online...

We’re passionate about getting more people online. Raven residents Pauline Walton and her mother Lorna Edwards are just two of the people to have benefited from help from Steve Ward, Raven’s digital support officer.

Pauline said, “I’m now using email, I’ve paid for things online, and I don’t have to rely on help to use the computer at work. I’m also on Facebook and it’s been great catching up with friends.

Mum can’t always get out by herself as she’s partially disabled so she finds shopping online really helpful.

It’s so nice to be able to do things myself. I never really had to use computers much before and I was frightened of them, in a way. But my mum knew a bit so we decided to do some skills training together. Steve’s taught me the basics and now, with a tablet on loan from Raven, I’ve gone from there.”

Rachel’s story.

Sadly after my husband died I did not know what to do with a lot of my time and I heard about a Community hub in my area that could teach me new skills and help me contact family members online in other parts of the world.

I have been going to the group for 18 months and now have an email account which I use to contact my family in South Africa. I also search the web for the latest news about my homeland and I have bought flights online. The support team have also helped me with my rent account and other bills and letter. They have been a great help to me.

Carol’s story.

Carol is 80 years of age and first got involved with our digital serve 4 years ago when we ran basic internet classes, the about 18 months ag Carol asked for help when she had a problem with her laptop. Since then we have worked together on a regular basis teaching new skills and teaching Carol how to use a tablet which has been a revelation!!

Carol has recently been aboard to Turkey and the USA and has been able to keep in touch with family and friends here in the UK. Carol also took some amazing photos of her granddaughter’s wedding and has learnt to send them from her tablet via email.

Carol is a regular attender at our Community Hub in Tadworth.

For more information regarding the above please call 0300 123 3399 or email or