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We’ve designed a customer charter which states our customer service commitments, highlighting what you can expect from us, but also how you can support us in providing them.

Our customer charter (PDF)

The charter has six key areas

  1. 1

    Making our services easy to access

  2. 2

    Listening to you and dealing with complaints

  3. 3

    Sharing information with you and keeping you updated

  4. 4

    Maintaining your home

  5. 5

    Maintaining your neighbourhood

  6. 6

    Ensuring employees have the right tools and skills

These commitments will be monitored quarterly and results reported so you can see how we are performing.

*Performance highlights against the six key areas:

* Year-to-date (April 2021 – March 2022)

  1. 1

    Making our services easy to access

    Customers who feel services are easy to use – 83%

  2. 2

    Listening to you and dealing with complaints

    Customers who feel listened to and acted upon – 74%

  3. 3

    Sharing information with you and keeping you updated

    Number of hits on RavenTimes, websote and social media – 19,978

  4. 4

    Maintaining your home

    Customers satisfied with their most recent repair – 89%

  5. 5

    Maintaining your neighbourhood

    Customers satisfied with their neighbourhood as a place to live – 84%

  6. 6

    Ensuring employees have the right tools and skills

    Customers satisfied with customer services- 84%

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