Customer account (MyRaven) FAQs

Registering is quick and easy. Use the below ‘Register’ button and follow the onscreen instructions. You’ll need to use the email address you’ve already given us. You’ll also need either:

• Your ‘Tenancy reference number’ – this is a 7-figure number e.g. 5012345
• Or your ‘Agreement number’ – this starts with a ‘T’ e.g. T000054321.

If you can’t find either of these, please look at your tenancy agreement or contact us and Customer Services can help.

You’ll then be sent an email with a link to activate your account. Once done, you’ll be able to log in straight away!

Register

This quick video shows you how easy it is:

You can change your password using the following link. Note, you’ll need to know your old password to do this.

Change my password

You can recover your password using the following link.

Forgotten my password

After 10 failed attempts on a smartphone or 5 on any other device, you’ll be locked out of your account for 15 minutes, after which time you will be able to attempt to login again.

You can change your contact details using the following link.

Change my details