Residents and Homeowners

Universal Credit

Understand and Get Ready! See how Universal Credit affects you HERE

Understand and Get Ready! See how Universal Credit affects you...

Are you ready for Universal Credit?

Universal Credit is coming to a town near you, reaching all Jobcentres and local authorities across the country by early 2016.

Crawley and mid-Sussex – affecting our East Grinstead and Lindfield customers – will be the first in Raven’s area to be affected, with roll out expected from September.

What is Universal Credit?

Universal Credit is a means-tested benefit for people of working-age. It is meant to be simpler than the current system of benefits and Tax Credits, with one benefit for people whatever their work status. It should make moving in and out of work easier as you won’t need to transfer to a different benefit as your situation changes.

Watch the Money Advice Service film to find out more:

Will I be affected?

These are the benefits that are being replaced by Universal Credit:

  • Housing Benefit
  • Income Support
  • Income related Employment and Support Allowance (ESA)
  • Income based Job Seekers Allowance (JSA)
  • Working Tax Credit
  • Child Tax Credit

If you currently claim any of the benefits above then at some point your claim will be transferred over to Universal Credit. As soon as we know the date we will let you know.

Check if you can claim Universal Credit...

How is Universal Credit different?

There are some important differences between Universal Credit and current benefits that you need to be aware of – and may need help with. These are:

  • You can only claim online.
  • You’ll need a bank account.
  • It’s different because you will receive Universal Credit monthly in arrears.
  • If you claim Universal Credit, you will need to pay your own rent. Housing benefit will no longer be paid direct to Raven.
  • You need to pay your full rent to Raven weekly in advance, so you will need to set money aside for the gap in between benefit claims.
  • Paying by direct debit is the easiest way for you to pay, but there are lots of ways you can pay depending on what suits you best.

Raven is here to help you with these changes, should you need it.

Your tenancy agreement requires you to pay rent a month in advance, so it is vital that you set up payment once Universal Credit comes in. Our Moneywise team will be on hand to help you.

More information about Universal Credit can be found at