Standards to expect from us
Raven aims to provide excellent and efficient customer service. These documents contain the different standards you can expect from us across our different services. They act as our promises to you.
Standards to expect in your home
This is a guide to the standard we aim to achieve when we repair, prepare and clean your new home, usually before you move in. Please take the guide with you when you go to look at the house or flat we are offering you.
Raven aims to give excellent and efficient customer service. This charter tells you what standards of service to expect. Our customers include all our tenants and leaseholders, anyone applying for a Raven home and any person, agency, partner or organisation seeking information from us.
Our local offers booklet contains the standards which were voted by you. Raven asked you about the type of service you want from us in the following three areas:
- Tenant empowerment and involvement
- Home
- Neighbourhood
Consultation on these standards took place via surveys, panel meetings, focus groups, service improvement groups, forums and community days. Over 400 residents participated in the consultation.
These standards came into force in April 2011.
Which ones should I use?
Our Local Offers are measureable targets by which residents can actively monitor our performance.
The Customer Charter is a guide to the quality which customers can expect from Raven's services.
