Get involved

Service improvement groups

Raven regularly reviews its services and policies and is always looking for ways to make improvements. Residents are crucial to the success of our reviews and have helped us make real improvements to services.

We use Service Improvement Groups (SIGs) to monitor and improve services. Some groups are set up just for the review period and some meet regulary to maintain improvements.
Below are the SIGs that are available to you at the moment,

If you would like to join one of the SIGs or want more information please contact:

Natasha Bonnick, Community involvement officer
01737 272 473 or natasha.bonnick@ravenht.org.uk

Repairs Service Improvement Group

Our procedures and have a say on value for money.

Major Works Steering Group

Internal property component choices such as kitchen units, tiles, paint choice, boilers. You will also help to choose contractors.

Anti-Social Behaviour Service Improvement Group

The overall service already provided by Raven and ensure that the 3 star service is maintained.

Grounds Maintenance Service Improvement Group

Internal processes, literature and information to residents initiating new ideas/schemes.

Disability Forum

How services are designed and delivered in relation to residents with disabilities and how we communicate our minor adaptations service.

Sheltered Housing Service Improvement Group

How our services are designed and delivered to ensure we maintain our accreditations and continue to secure funding from Surrey Supporting People.

Customer Service Improvement Group

Raven’s complaints procedure, our service standards, future IT improvements, quality monitoring of calls.

Raven’s New Homes Design Group

Design of new schemes

Communication/Editorial Group

Raven’s newsletters, leaflets and website

Transfers and Allocations Service Improvement Group

Internal policies procedures and publications

Raven and the Environment

Which environmental projects Raven gets involved in and which new initiatives Raven should progress to help residents save energy & care for the environment.

Leaseholder Forum

Policies, procedures and communications specifically for leaseholders