Information for homeowners
Home Owners
Raven holds the Freehold or a Leasehold interest on about 900 properties. As the freeholder Raven is responsible for managing the maintenance and improvement work its properties. The cost of which is recharged to the property owner proportionately to the total cost for the block. In the case of properties where Raven holds a head lease the ultimate Freeholder will be responsible for doing the relevant works. Apart from this distinction the processes are essentially the same.
Raven has a dedicated Home Ownership team known as HOT which manages its Home Ownership properties.
Raven publishes a Handbook for Homeowners. This is currently entitled Leaseholders Handbook but is being updated to reflect the different forms of tenure falling under the Home Ownership remit. It can be downloaded by clicking on the link. It can be searched by typing key words into the find option located on the Tool Bar.
Service charges
Home Owners are responsible for paying service charges for the services Raven provides. These include day-to-day maintenance and cleaning as well as planned maintenance works. Service charge estimates are issued in March each year and the reconciliation of the actual spend to the estimate is done by the September in the following year. Invoices for day-to-day maintenance and other services are issued every six months or such different a time as is determined by the lease or shared ownership contract.
Consultation
HOT and Asset Management colleagues will consult with Home Owners over planned maintenance work where the charge is likely to exceed £250 before the work commences. Raven will arrange and manage the work but Home Owners are ultimately responsible for paying for it.
You can contact HOT by emailing homeownership@ravenht.org.uk
Alternatively, you can call the HOT line on 01737 272566 to discuss payments, service charge queries, general queries or disputes.
Representation on the Raven's Board
Three places on the Raven's Board are reserved for residents who are elected to the board by fellow residents. One of these three places is a dedicated Leasehold Board member. The current leasehold board member is Alex Lange. To find out more about Alex and other members of Raven's Board click here.
Leaseholder Advisory Service
A government funded service which provides free and impartial advice to leaseholders. For more information visit their website - http://www.lease-advice.org/.
Useful information
