News

Respect: Raven signs up to anti-social behaviour charter

28 September 2011

We have signed up to Respect, the ASB (anti-social behaviour) charter for housing that demonstrates our commitment to tackling anti-social behaviour and delivering high-quality ASB services. The charter includes seven core commitments that landlords make to their tenants to tackling ASB, including providing an accessible and accountable service, taking swift action to protect communities, and taking a supportive approach to working with victims and witnesses.

Our ASB service includes responding to complainants on the same day a call is taken; receiving reports of ASB around the clock by telephone, even when offices are closed; working with a range of groups, from a mediation service to the police, to ensure problems are tackled quickly; and working with a group of organisations working to tackle ASB and benchmarking their services.

In addition, we break down the cost of each case, giving invaluable information about where problems are occurring, including by area or by type of problem. This highlights hotspots and means services can then be tailored, for example by alerting our local neighbourhood warden to be more vigilant in a particular area, by improving street lighting if this is a problem, or by working with the police to ensure there are more patrols.  

Jonathan Higgs, our chief executive, explains, “We want our residents to be able to enjoy the peace, quiet and safety of their home without interference from others. Disputes between neighbours can be upsetting and have a negative impact on people’s quality of life. Our staff, which include a dedicated ASB and legal coordinator, are committed to responding to any complaints that residents raise in a supportive and timely way.”

In the last financial year, 85% of our complainants said they were satisfied with the outcome of the ASB complaint, and 74% said they were satisfied with the handling of their ASB complaint.

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